Tamima Delivery and Returns

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Delivery Information

• Which countries do we deliver to in the Gulf?

We offer delivery services to all countries surrounding Qatar, such as Saudi Arabia, Bahrain, Oman, Kuwait, and the UAE.
Please note that if you live in border areas or far from the center as stated above, in some cases you may need to receive your shipment from the nearest shipping office in your area.
For any inquiries about your country of residence or region and shipping procedures, please contact us at the following number:
📞 +974 50004162 – Tamima Shoes

• Where is international delivery?

We ship to all countries worldwide, including the Americas, Asia, Europe, and the Middle East.
For any inquiries or information about your country of residence and shipping procedures, we are happy to answer your inquiries through live chat and the contact numbers available on our website.
We cooperate with trusted and leading partners in the field of delivery and shipping to ensure you receive your product as efficiently and effectively as possible.

• What is the delivery time?

  • Delivery in Qatar can take up to two business days.

  • Orders are usually processed within 24 business hours, and our delivery partners require between 2 and 4 business days for delivery.

  • International shipping takes up to seven business days, unless there is a delay due to customs clearance.

  • Ordering by credit card increases the chance of faster delivery.

• Can I pick up my order from the nearest Tamima store?

Yes, you can place an order online and pick it up from the nearest Tamima store in your area.
Simply select the store you would like to pick up your order from. This option is available during the order completion process.
A dedicated team will contact you to confirm the date and time for pickup.
This option is available for customers residing in Qatar or visiting Qatar who prefer to receive the product as soon as possible.

• What are the delivery fees for Tamima customers within Qatar?

Free delivery within Qatar is available for orders of 500 riyals or more.
Free shipping within Qatar is available for all orders over QAR 500, regardless of the payment method, such as credit card or cash.

• What are the international shipping fees?

Free delivery within Qatar is available for orders of QAR 500 or more, and QAR 85 is available for each order to the Gulf countries.
As for other countries around the world, delivery fees depend on the product weight.
We partner with specialized partners who offer the best rates compared to others, along with fast international delivery.
International shipping fees are based on the order value and will be calculated automatically during order booking.
Customs fees vary and are applied according to the country to which the product will be shipped.

Exchange and Return

• What is the permitted period for returning a product?

You can exchange the product for a different size or another product, or receive a refund using cash points in your online account on our website.

• How can I submit an exchange or return request?

We make the exchange process easy for you so you can shop with ease.
If you have created an account on our website, you can submit a replacement request through your order archive and follow the steps.
You can also contact customer service and provide them with the order number and the necessary information to continue reviewing your order.

• What are the terms and conditions for refunds?

The return process requires 7 days from the date of a successful delivery.
In addition, the product must be delivered unused and in good condition, with the label and box it was sent in.
If we receive the product in poor condition, we will be unable to proceed with the return process.
In the event of a return request, the delivery person will retrieve the product from the customer.
After inspecting the product, if the product is in the same condition as it arrived and is fit for resale, we will refund the customer, minus the shipping fee of 85 Qatari riyals.
We also announce that we offer an exchange service, not a return, and the shipping cost will be included.

• How do I get a refund in the event of a return?

If payment was made by bank card, the amount will either be refunded to your account on our website for the order value, or the amount will be refunded to your bank account.
Once the points are deposited into your credit account with us, you can view their value and use them for a second purchase.
The amount will be refunded after deducting the shipping cost for each order.

• Are there any fees for exchanges or returns?

For different countries around the world, exchange and return fees will apply.

Cancellation and Refunds

• How can I cancel an order?

You can cancel the order before the order is shipped and receive a full refund.
You can contact customer service or email us.
You can cancel your order within a maximum of 15 hours from the time you place your order and before shipping.
Shipping typically takes 24 hours from the order booking date.

If the product has been shipped but not yet delivered, you can also cancel your order.
The amount will be refunded when the product arrives at the company's office with the delivery representatives, minus the shipping fee.
In this case, the amount will be refunded to you after deducting the shipping fees, according to our return policy.

Unfortunately, an order cannot be canceled after receiving it. However, you can submit a replacement or refund request according to the company's policy mentioned in the Returns and Exchanges section.
In the event of a refund, it will be credited to your credit account on the Tamima website.
You can only use the amount later on the TAMIMA website.

• How can I cancel an order?

Once you contact us to cancel an order, it will take between 1 and 2 business days to cancel the order and continue the refund process.
You will be notified via email.
If the product has been shipped, our shipping team will call a delivery representative to receive and return the product.
At that point, the refund process will begin.
The refunded amount will be added to your credit card account on our website for later shopping.
All canceled orders will be refunded as credit points to your registered account.
You can access your account at any time to view the value of the points and use them on the Tamima Online website.

• Refund Policy:

What are the options for refunding the amount paid for an order after submitting a cancellation request?

If payment was made by bank card, the amount can be refunded either by adding credit points equal to the amount to your account on our website, or by returning it to your bank account.

What are the terms and conditions for refunds?

When canceling an order before the product has shipped, the full amount will be refunded to your credit card account on our website.
If an order is canceled once it has been delivered and you request a full refund, the delivery cost will be deducted from the refund amount.
For Qatar, the discount amount will be QAR 30.
For canceled orders, you will be given a coupon code equal to the order amount, which can be used for future shopping at www.tamimaqatar.com.
Returns or refunds can be requested within 7 days of the customer receiving the product. Otherwise, if a return or refund is requested, the administration will take appropriate action.

Return and Exchange Policy During Sale Periods

• What if I want a refund during a sale period?

We are unable to offer refunds during a sale or promotion period.
In this case, the refund will be credited to your credit account on our website, as previously stated in the Refund Policy.
This means that if an order was booked and you were not satisfied with the product upon receipt and requested a refund, a credit account will be issued on the website in your name, and points will be credited for the value of the returned product.
For example, if you paid 500 riyals for a product, 500 credit points will be deposited into your account for the value of the returned shoe. You can use these points for a future purchase.

• Exchanging a product or shoe size during a sale or clearance sale?

We would be happy to assist you with an exchange of the size or product, if available.
Please note that exchanges and returns are not available during the clearance sale period.
Additional fees will be added if the return request process continues.

Note again: Exchanges and returns are not available during the clearance sale period.

• What happens if I receive the wrong product during the sale period?

If you receive a different shoe than what you ordered, we apologize.
Please contact our customer service department and provide them with your details and the incorrect product.
You may be asked further questions regarding the incorrect product received.

Once we send you a Return Material Authorization (RMA) and receive the product from you, we will arrange to send you a replacement product as soon as possible.

However, in some cases, items in our clearance sale may appear slightly outdated as they may have been on our shelves for a short time.

Please note: Exchanges and returns are not available during the clearance sale period, and the number of items on offer will be very limited.